{"id":497961,"url":"\/guarantee\/","layout":"standard","version":"2026-07-20T08:21:15.000000Z","blocks":[{"id":4850488,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":121127933,"value":"<h3>Delivery, Returns &amp; The Circular Loop<\/h3><h3>The Ground Thread Promise<\/h3><p>We want shopping with an independent, local brand to be entirely stress-free. Every single item in our collection is printed fresh to order to completely eliminate fashion landfill waste. Because your garments are made individually just for you, it takes a few days to prepare, but we guarantee the premium, thick fabric quality is worth the wait.<\/p><ul><li><p>\u2713 <strong>Free UK Delivery<\/strong> on all orders over \u00a350<\/p><\/li><li><p>\u2713 <strong>Free UK Returns<\/strong> &amp; Size Exchanges via QR Code<\/p><\/li><li><p>\u2713 <strong>28-Day Guarantee<\/strong> for absolute peace of mind<\/p><\/li><li><p>\u2713 <strong>100% Circular Design<\/strong> made using clean, renewable energy<\/p><\/li><\/ul><p><\/p><h2>\ud83d\udce6 UK Delivery Information<\/h2><p>Orders are printed to order and dispatched from our facility within 1\u20133 working days. Your delivery cost depends on how fast you need your trail layers to arrive.<\/p><ul><li><p><strong>UK Standard Delivery:<\/strong> \u00a34.50 <em>(4\u20138 working days \u2014 FREE on orders over \u00a350)<\/em><\/p><\/li><li><p><strong>UK First Class Delivery:<\/strong> \u00a36.50 <em>(3\u20136 working days)<\/em><\/p><\/li><li><p><strong>UK Royal Mail Priority:<\/strong> \u00a312.50 <em>(Next Working Day if ordered before 1 PM Mon\u2013Fri)<\/em><\/p><\/li><\/ul><blockquote><p><\/p><p>\ud83c\udf3f <strong>Sustainable Plant-Based Packaging:<\/strong> All items arrive in 100% plastic-free packaging. We use rip-proof, splash-proof paper mailers that can be easily recycled in your household bin or thrown straight into a home compost pile.<\/p><p><\/p><\/blockquote><h2>\ud83c\udf0d International Delivery &amp; Low-Carbon Fulfillment<\/h2><p>We are pleased to ship our Harpenden designs worldwide. To eliminate surprise customs duties and drastically lower our global carbon impact, our platform uses automated geolocation.<\/p><p>When you browse Ground Thread, our store automatically displays inventory available right in your region, routed through local manufacturing networks.<\/p><h3>Europe &amp; EU Deliveries<\/h3><ul><li><p><strong>Europe Standard:<\/strong> \u00a37.00 <em>(5\u201310 working days \u2014 FREE on orders over \u00a365)<\/em><\/p><\/li><li><p><strong>Zero Customs Delays:<\/strong> Because we utilize an EU-based fulfillment factory to print and ship your clothing locally, <strong>your order stays entirely within the EU.<\/strong> There are absolutely no hidden customs duties, import fees, or border delays at your door.<\/p><\/li><li><p><em>Please note: Due to local factory availability, our technical trail accessories (excluding our basic cotton color tote bags) are temporarily unavailable for EU delivery.<\/em><\/p><p><\/p><\/li><\/ul><h3>United States &amp; Rest of World<\/h3><ul><li><p><strong>United States Standard:<\/strong> \u00a315.00 <em>(10\u201315 working days \u2014 Tracked &amp; Duty-Paid)<\/em><\/p><\/li><li><p><strong>Rest of World Standard:<\/strong> \u00a37.50 <em>(10\u201315 working days)<\/em><\/p><p><\/p><\/li><\/ul><h2>\ud83d\udd04 Returns &amp; The Loop Guarantee<\/h2><p>We stand behind our garments completely. If you require a different size or color style, we offer <strong>Free UK Exchanges and Returns<\/strong> within 28 days of delivery.<\/p><p>If you don't own a home printer, it\u2019s completely hassle-free: you can simply show the generated QR code on your phone at your local Post Office counter. We kindly ask that returned items are sent back unwashed and in a resellable condition.<\/p><h3>Made to Be Remade<\/h3><p>Every piece we build features a circular life cycle. When your item eventually wears out years down the line, do not throw it away. Simply scan the unique QR code on the internal wash care label to return the item to us for free (UK only) to be shredded, remilled, and spun into brand-new yarn.<\/p><p>As a thank you for protecting the loop and keeping plastic out of our ecosystems, you\u2019ll receive store credit toward your next order.<\/p><h2>\ud83d\udcac Questions?<\/h2><p>If you have a query regarding a specific fabric fit, a sizing drape, or an active transit order, please do get in touch with us. We monitor our inbox constantly and aim to respond to our community within 24 hours.<\/p><p><strong>Email:<\/strong> <a target=\"_blank\" href=\"mailto:hello@groundthread.co.uk\" rel=\"noreferrer noopener\">hello@groundthread.co.uk<\/a><\/p>"},"borderRadius":{"id":121127934,"value":"#{text.border.radius}"},"textColor":{"id":121127935,"value":"#{text.color}"},"backgroundColour":{"id":121127936,"value":"#0000"},"truncateHeight":{"id":121127937,"value":null},"padding":{"id":121127939,"value":"6"},"fullWidth":{"id":121127940,"value":"0"},"fullBackgroundColor":{"id":121127941,"value":"#{text.fullBackground.color}"},"published":{"id":121127942,"value":"1"},"conditions":{"id":121127943,"value":"[]"},"template":{"id":132687895,"value":"text"}}}],"properties":{"title":{"id":121127929,"value":"Delivery & Returns | Ground Thread"},"isStorePage":{"id":121127930,"value":"1"},"description":{"id":121127931,"value":"Free UK delivery over \u00a350, easy returns and exchanges. All products are made to order using organic materials and renewable energy."},"ogImage":{"id":121127932,"value":"https:\/\/images.podos.io\/xijmkggbrk32pwh2jkjr0lbwwe3ci0xvetvapx5y3xfzxxgv.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":419968,"edited":true}