{"id":497961,"url":"\/guarantee\/","layout":"standard","version":"2026-04-23T09:04:27.000000Z","blocks":[{"id":4850488,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":121127933,"value":"<p><\/p><h3><strong>The Updated AL5 Guarantee<\/strong><\/h3><p>Everything you need to know before you order.<\/p><p><strong>The Ground Thread Promise<\/strong> We want shopping with a local brand to be entirely stress-free. Because we print every item to order to eliminate waste, it takes us a couple of days to get your order ready, but we believe the quality is worth the wait.<\/p><p>\u2713 Free UK delivery over \u00a350<br \/>\u2713 Free UK returns<br \/>\u2713 28-day guarantee<br \/>\u2713 Made to order using renewable energy<\/p><p><strong>UK Delivery<\/strong> Orders are printed to order and dispatched within 1\u20133 working days.<\/p><p><strong>Standard Delivery:<\/strong> \u00a34.50 (<strong>FREE<\/strong> over \u00a350)<\/p><p><strong>First Class:<\/strong> \u00a36.50 (1\u20133 working days)<\/p><p><strong>FREE UK Delivery:<\/strong> Automatically applied to all orders over \u00a350.<\/p><p><strong>Packaging:<\/strong> 100% plastic-free. We use rip-proof, splash-proof paper mailers that can be recycled or composted.<\/p><p><strong>Returns &amp; Exchanges<\/strong> We offer a 28-day guarantee for your peace of mind.<\/p><ul><li><p><strong>Free UK Exchanges:<\/strong> If you require a different size or colour, we will swap it for you at no extra cost.<\/p><\/li><li><p><strong>Free UK Returns:<\/strong> We provide a Freepost service. If you do not have a printer at home, you can simply show the QR code at your local Post Office.<\/p><\/li><li><p><strong>Condition:<\/strong> We kindly ask that items are unwashed and in a resellable condition.<\/p><\/li><\/ul><p><\/p><p><strong>International Orders<\/strong> We are pleased to ship our Harpenden designs worldwide. Due to recent changes in international customs policies, our delivery thresholds have been updated:<\/p><ul><li><p><strong>Europe:<\/strong> \u00a37.00 (<strong>FREE<\/strong> over \u00a365)<\/p><\/li><li><p><strong>USA:<\/strong> \u00a312.00 (Tracked &amp; Duty Paid)<\/p><\/li><li><p><strong>Rest of World:<\/strong> \u00a37.50<\/p><\/li><\/ul><p><\/p><p>Orders are shipped from the UK, EU or US depending on availability, to reduce delivery time and impact.<\/p><blockquote><p><em>Please note: Free shipping offers are applied automatically at checkout for orders placed directly through our website.<\/em><\/p><\/blockquote><p><\/p><p><strong>The Loop Guarantee<\/strong> Every piece is designed to be remade.<br \/>When your garment wears out, return it (UK only) for free and receive store credit \u2014 keeping the cycle going.<\/p><p><strong>Questions?<\/strong> If you have a query regarding a fit or an order, please do get in touch. We aim to respond to everyone within 24 hours.<\/p><ul><li><p><strong>Email:<\/strong> <a target=\"_blank\" href=\"mailto:hello@groundthread.co.uk\" rel=\"noreferrer noopener\">hello@groundthread.co.uk<\/a><\/p><\/li><\/ul>"},"borderRadius":{"id":121127934,"value":"#{text.border.radius}"},"textColor":{"id":121127935,"value":"#{text.color}"},"backgroundColour":{"id":121127936,"value":"#0000"},"truncateHeight":{"id":121127937,"value":null},"padding":{"id":121127939,"value":"6"},"fullWidth":{"id":121127940,"value":"0"},"fullBackgroundColor":{"id":121127941,"value":"#{text.fullBackground.color}"},"published":{"id":121127942,"value":"1"},"conditions":{"id":121127943,"value":"[]"},"template":{"id":128850170,"value":"text"}}},{"id":4931628,"type":"button","published":1,"size":{"x":12,"y":0},"order":1,"items":[],"properties":{"text":{"id":124097365,"value":"Back to hoodies & sweatshirts"},"href":{"id":124097366,"value":"\/collection\/new\/"},"primary":{"id":124097367,"value":"1"},"borderRadius":{"id":124097370,"value":"#{button.border.radius}"},"size":{"id":124097371,"value":"standard"},"align":{"id":124097372,"value":"center"},"padding":{"id":124097374,"value":"6"},"fullWidth":{"id":124097375,"value":"0"},"fullBackgroundColor":{"id":124097376,"value":"#{button.fullBackground.color}"},"published":{"id":124097377,"value":"1"},"conditions":{"id":124097378,"value":"[]"},"primaryColor":{"id":128807195,"value":"#{button.primary.color}"},"secondaryColor":{"id":128807196,"value":"#{button.secondary.color}"},"template":{"id":128807197,"value":"button"}}}],"properties":{"title":{"id":121127929,"value":"Delivery & Returns | Ground Thread"},"isStorePage":{"id":121127930,"value":"1"},"description":{"id":121127931,"value":"Free UK delivery over \u00a350, easy returns and exchanges. All products are made to order using organic materials and renewable energy."},"ogImage":{"id":121127932,"value":"https:\/\/images.podos.io\/xijmkggbrk32pwh2jkjr0lbwwe3ci0xvetvapx5y3xfzxxgv.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":419968,"edited":true}